Terry's Towing Blog

4 Things you Must Consider When Selecting a Towing Service

Imagine being in a road accident or breaking an inane car part like a ball joint in the middle of nowhere. Who do you call? How do you get them to assist you? How do you know they're legit? These are things drivers don't enjoy thinking about yet they are necessary. Settling on who you will call in advance saves you time and offers the best value in your time of need. What are some things to think about when looking for roadside services?

Customer Satisfaction Focus

Just like any other business, a towing service has to focus on achieving high levels of customer satisfaction to produce the best results. When looking around for a company to provide you with roadside services, talk to some people whom they have served to get a clear picture of how they treat their clients.

Research them online to find out what other users say about them. Is there a pattern of repeat actions that grieve already existing customers? Assess how they respond to negative client reviews as well. It will give you an approximate idea of how they will treat you at 2 am when you call looking for service. 

Assess their Equipment

The type of equipment a towing service uses is important because it directly reflects whether they can meet your needs or not. For example, someone looking for a minivan towing service requires a different type of equipment than say another one in need of forklift transport or machinery transport. 

Learn their Specialization

There is no one-size-fits-all towing service. To select a service provider that is good for you calls for an understanding of what they specialise in. What area do they serve best? If the locale they service isn't relevant to you, then it might call into question whether you ought to hire them. Find out how they differentiate themselves and whether they deliver on that differentiation. 

Payment Mode

Different service providers accept various modes of payment. Why it has become relatively easy to take universal forms of payment with modern technology you still need to find out what your preferred provider accepts. The last thing you want is getting stuck in the middle of nowhere and unable to receive assistance because you can't facilitate the necessary payment. 


Every driver will inevitably require roadside services at some point in time. Pre-approving specific providers will get you the best help during an emergency. Look out for several traits that indicate the viability of a towing service to know best suits you.